Social Channel Button
You can add a social media channel directly into the OneTalk's live chat widget

Configure Social Channel Button
Step 1: Make sure you already implement OneTalk's Live Chat Widget
Please refer to this documentation for implementing OneTalk's Live Chat Widget
Step 2: Setup The Social Channel Button
In this example, we will add the social channel button for WhatsApp (Please make sure you have already created the WhatsApp channel).
Go to Integration > WhatsApp for SME > Click the detail of the Channel

Scroll to Channel Button section > Click Edit

Here you can fill Title, Phone Number, and First Message that will be shown

Later, it will be shown as below if the user click the Channel Button


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