Social Channel Button

You can add a social media channel directly into the OneTalk's live chat widget

Note: Please make sure you already implement OneTalk's Live Chat Widget. You can implement it by following this guide

Configure Social Channel Button

Step 1: Make sure you already implement OneTalk's Live Chat Widget

Please refer to this documentation for implementing OneTalk's Live Chat Widget

Step 2: Setup The Social Channel Button

In this example, we will add the social channel button for WhatsApp (Please make sure you have already created the WhatsApp channel).

Go to Integration > WhatsApp for SME > Click the detail of the Channel

Scroll to Channel Button section > Click Edit

Here you can fill Title, Phone Number, and First Message that will be shown

If you wish to know where does this customer came from (from which URL), simply check the "Include current Page URL in message"

Later, it will be shown as below if the user click the Channel Button

Last updated