Social Channel Button

You can add a social media channel directly into the OneTalk's live chat widget 
OneTalk Live Chat Widget with Social Channel Button
Note:
Please make sure you already implement OneTalk's Live Chat Widget. You can implement it by following this guide​
Configure Social Channel Button
Step 1: Make sure you already implement OneTalk's Live Chat Widget
Please refer to this documentation for implementing OneTalk's Live Chat Widget
Step 2: Setup The Social Channel Button
In this example, we will add the social channel button for WhatsApp (Please make sure you have already created the WhatsApp channel).
Go to Integration > WhatsApp for SME > Click the detail of the Channel
Scroll to Channel Button section > Click Edit 
Here you can fill Title, Phone Number, and First Message that will be shown
If you wish to know where does this customer came from (from which URL), simply check the "Include current Page URL in message"
Later, it will be shown as below if the user click the Channel Button
Click Channel Button without Include current Page URL
Click Channel Button with Include current Page URL

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Last modified 10mo ago

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Configure Social Channel Button