Live Chat Integration (iOS, Android, Web)

A comprehensive step by step guide on how to integrate Live Chat as a channel into OneTalk by TapTalk.io.

Integrating OneTalk Live Chat will allow you to receive and reply incoming messages from your website or mobile app in your inbox.

Before you get started: You will need a website or mobile app (Android or iOS) to integrate with OneTalk Live Chat.

Integrating OneTalk Live Chat can only be done if your role is Owner or Admin.

Step 1: Create a Live Chat channel

Start by clicking Integration on the side menu.

A submenu should appear with different channel options, go ahead and select Live Chat (this should be the default page once you click Integration).

Once selected, go ahead and click on the button

Step 2: Select platform

Depending on what platform you choose, the steps may vary. Jump to the section:

Setup Live Chat for iOS

Enter your iOS app Bundle ID

Once filled, click on

Once created, you will be redirected to the channel's details, where you can copy its secret key and paste it in your app.

Please refer to OneTalk Live Chat for iOS once you have created this channel.

Setup Live Chat for Android

Enter your Android app Package Name

Once filled, click on

Once created, you will be redirected to the channel's details, where you can copy its secret key and paste it in your app.

Please refer to OneTalk Live Chat for Android once you have created this channel

Setup Live Chat for Web

Enter your Web CORS. Learn more about CORS.

Once filled, click on

Once created, you will be redirected to the channel's details, where you can copy the script generated and paste it this snippet code on your web page inside the <head> tag.

This will enable OneTalk's live chat to be displayed on your web.

You can change the widgets color according to your brand color. Simply scroll down and enter your desired hex code or simply choose with the gradient slider.

Once done, don't forget to click

Please refer to OneTalk Live Chat for Web once you have created this channel