Assign Agent to Topic
A step by step guide on how to integrate assign an agent to a topic in OneTalk by TapTalk.io.
Get your cases handled by the right people
Make sure the right agents are handling the right cases. With OneTalk you can achieve this by assigning specific agents to a specific topic.
Step 1: Go to Organization
To get started, on the very left side menu click on Organization
Step 2: Go to Topics
A submenu should appear with different options, go ahead and select Topics.
Step 3: Open topic details
Select a topic and click on the button 
Step 4: Assign an agent
Once you have opened topic details, click on the button 
Step 5: Search and assign an agent
Click on the text box to select or search for a member (you can add multiple at once)
Step 6: Confirm agents
Once you have selected a team member, click on the button 
to confirm
Congratulations! You now have an assigned agent to this topic!
Once confirmed, your newly assigned agent will show up under the section Assigned Agents
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