Assign Agent to Topic
A step by step guide on how to integrate assign an agent to a topic in OneTalk by TapTalk.io.
Last updated
A step by step guide on how to integrate assign an agent to a topic in OneTalk by TapTalk.io.
Last updated
Make sure the right agents are handling the right cases. With OneTalk you can achieve this by assigning specific agents to a specific topic.
Assigning agents to topics can only be done if your role is Owner or Admin
If you have just added a new topic and still on the topic detail page, skip to step 4
To get started, on the very left side menu click on Organization
A submenu should appear with different options, go ahead and select Topics.
Click on the text box to select or search for a member (you can add multiple at once)
This will only show members that has created an account for OneTalk. If you cannot find any of the team members you are looking for, please refer to Team Members step 4.
Once confirmed, your newly assigned agent will show up under the section Assigned Agents
Select a topic and click on the button
Once you have opened topic details, click on the button
Once you have selected a team member, click on the button to confirm
