TapTalk.io Documentation
  • Introduction
  • OneTalk Omnichannel Documentation
    • Getting Started with OneTalk
      • Team Members
      • Add Topic
      • Assign Agent to Topic
      • Paid Proactive Chat
    • Channel Integration
      • Telegram Integration
      • WhatsApp SME Integration
      • Instagram DM Integration
      • Facebook Messenger Integration
      • Live Chat Integration (iOS, Android, Web)
        • OneTalk Live Chat for Android
          • Get Started
          • Event Listener
          • Authentication
          • Case & Topic
          • Navigate Live Chat UI
          • Customize UI Appearance
        • OneTalk Live Chat for iOS
          • Get Started
          • Background Process in TapTalk.io Omnichannel iOS
          • Event Delegate
          • Authentication
          • Case & Topic
          • Navigate Live Chat UI
          • Customize UI Appearance
        • OneTalk Live Chat for Web
          • Get Started
          • Callback
          • Method
        • OneTalk Live Chat for React Native
          • Get Started - Android
          • Authentication - Android
          • Get Started - iOS
          • Authentication - iOS
        • OneTalk Live Chat for Flutter
          • Get Started - Android
          • Get Started - iOS
      • Google Business Messages Integration
      • Google Business Profile Integration
      • Tokopedia Integration
    • Integration API
      • Inbox API
      • User/Contact API
    • Live Chat Widget Callback Function
    • Social Channel Button
    • Custom Chatbot Integration
      • Get Started
      • Edit or Delete Chatbot
      • Development
    • QnA via API
    • Webhook
  • PowerTalk Chat SDK Documentation
    • Getting Started with PowerTalk
    • PowerTalk Android
      • Get Started
      • Enable Chat Features
      • Authentication
      • TapUI and TapCore
      • Background Process in TapTalk.io
      • Connection
      • Event Listener
      • Push Notification
      • General
      • User
      • Room List
        • Room List - TapUI
        • Room List - TapCore
      • Chat Room and Messages
        • Chat Room and Messages - TapUI
        • Chat Room and Messages - TapCore
      • Contact
      • Message Type
      • Customize UI Appearance
      • Customize Chat Features
      • Customize Chat Message Bubble
      • Customize Navigation Bar
      • Deep Linking
      • Error Codes
    • PowerTalk iOS
      • Get Started
      • TapUI and TapCore
      • Background Process in TapTalk.io
      • Implement Application Delegate
      • Authentication
      • Connection
      • Event Delegate
      • Push Notification
      • General
      • User
      • Room List
        • Room List - TapUI
        • Room List - TapCore
      • Chat Room and Messages
        • Chat Room and Messages - TapUI
        • Chat Room and Messages - TapCore
      • Contact
      • Message Type
      • Customize UI Appearance
      • Customize Chat Features
      • Customize Chat Message Bubble
      • Customize Navigation Bar
      • Deep Linking
      • Error Codes
    • PowerTalk React Native
      • Get Started - Android
      • Get Started - iOS
    • PowerTalk Flutter
      • Get Started - Android
      • Get Started - iOS
    • Javascript SDK
      • Get Started
      • Authentication
      • Connection
      • General
      • Event Listener
      • User
      • Room List
      • Chat Room
      • Messages
      • Contact
      • Message Type
    • Server API
      • Get Started
      • Base URL
      • Authentication
      • User
      • Contact
      • Message
      • Room
    • Webhook
      • Get Started
      • Webhook Payload
  • MeetTalk SDK Documentation
    • Getting Started with MeetTalk
    • MeetTalk Android
      • Get Started
      • Event Listener
    • MeetTalk iOS
      • Get Started
      • Implement Application Delegate
      • Event Delegate
  • SendTalk API Documentation
    • Introduction
    • Whatsapp Verification
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On this page
  • Get your cases handled by the right people
  • Step 1: Go to Organization
  • Step 2: Go to Topics
  • Step 3: Open topic details
  • Step 4: Assign an agent
  • Step 5: Search and assign an agent
  • Step 6: Confirm agents
  • Congratulations! You now have an assigned agent to this topic!

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  1. OneTalk Omnichannel Documentation
  2. Getting Started with OneTalk

Assign Agent to Topic

A step by step guide on how to integrate assign an agent to a topic in OneTalk by TapTalk.io.

PreviousAdd TopicNextPaid Proactive Chat

Last updated 4 years ago

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Get your cases handled by the right people

Make sure the right agents are handling the right cases. With OneTalk you can achieve this by assigning specific agents to a specific topic.

Assigning agents to topics can only be done if your role is Owner or Admin

If you have just added a new topic and still on the topic detail page,

Step 1: Go to Organization

To get started, on the very left side menu click on Organization

Step 2: Go to Topics

A submenu should appear with different options, go ahead and select Topics.

Step 3: Open topic details

Step 4: Assign an agent

Step 5: Search and assign an agent

Click on the text box to select or search for a member (you can add multiple at once)

Step 6: Confirm agents

Congratulations! You now have an assigned agent to this topic!

Once confirmed, your newly assigned agent will show up under the section Assigned Agents

Select a topic and click on the button

Once you have opened topic details, click on the button

This will only show members that has created an account for OneTalk. If you cannot find any of the team members you are looking for, please refer to step 4.

Once you have selected a team member, click on the button to confirm

skip to step 4
Team Members