Navigate Live Chat UI

You may optionally navigate through TapTalk.io Omnichannel Live Chat's UI, such as case list and chat room, using the following methods:

Open TapTalk Omnichannel View

To open TapTalk Omnichannel's view UI for your application, you can use the presentTapTalkLiveViewWithCurrentNavigationController:animated or pushTapTalkLiveViewWithCurrentNavigationController:animated method from the TapTalkLive class. This will open an activity containing a chat room list for your user, and will open a Create Case Form activity on top if the user is new or do not have any existing case.

Objective-C

YourViewController

/**
Called to show TapTalk Live view with present animation

 @param navigationController (UINavigationController *) your current navigation controller
 @param animated (BOOL) make the present animated or not
*/
[[TapTalkLive sharedInstance] presentTapTalkLiveViewWithCurrentNavigationController:NAVIGATION_CONTROLLER animated:ANIMATED];

/**
Called to show TapTalk Live view with push animation

 @param navigationController (UINavigationController *) your current navigation controller
 @param animated (BOOL) make the present animated or not
*/
[[TapTalkLive sharedInstance] pushTapTalkLiveViewWithCurrentNavigationController:NAVIGATION_CONTROLLER animated:ANIMATED];

/**
Obtain main view controller of TapTalk Live
*/
[[TapTalkLive sharedInstance] getTapTalkLiveViewMainController];

Parameters NAVIGATION_CONTROLLER: (UINavigationController) your current active navigation controller ANIMATED: (BOOL) boolean to state animation active or not

Open Case List View

You can open the user's case list page by calling openCaseListView. If no user is authenticated, create case form will be opened instead.

Objective-C

YourViewController

[[TapTalkLive sharedInstance] presentCaseListViewWithCurrentNavigationController:NAVIGATION_CONTROLLER animated:ANIMATED];

Open Existing Case's Chat Room

To use this method, you need to first finish authentication process.

Once authenticated, you can open a chat room from one the user's case by calling openCaseChatRoom, providing the context and XC Room ID. You may obtain XC Room ID from one of the active user's case list, or by creating a new case.

Objective-C

YourViewController

[[TapTalkLive sharedInstance] openCaseChatRoomWithXCRoomID:XC_ROOM_ID
                                      navigationController:NAVIGATION_CONTROLLER 
                                                  animated:ANIMATED
success:^(NSString *successMessage) {
    // Successfully opened chat room
}
failure:^(NSError *error) {
    
}];

Parameters XC_ROOM_ID: (String) XC Room ID of the user's case, can be obtained from getUserCaseList or createNewCase(TTLCaseModel.tapTalkXCRoomID) NAVIGATION_CONTROLLER: (UINavigationController) your current active navigation controller ANIMATED: (BOOL) boolean to state animation active or not