Add Topic

Topics to better organize your messages

Having the right topics for the right channels can help you efficiently match the right type of questions to expect to the right agents.

Step 1: Go to Organization

To get started, on the very left side menu click on Organization.

Step 2: Go to Topics

A submenu should appear with different options, go ahead and select Topics.

Step 3: Add a topic

On the right-hand side, click on the button

Step 4: Type a topic name

Type in a topic name inside the text box (e.g Billing)

Step 5: Confirm topic name

To confirm the topic name, click the button

Congratulations! You have just created a topic!

You will be redirected to the topic's detail, where you can edit the topic name and assign an agent.

What to do next?

We recommend you to assign at least one agent (member) to the topic you have just created. If you wish to assign an agent right after creating a topic, go ahead and click on the button and follow the next guide Assign Agent to Topic (skip to step 4).