Add Topic

A step by step guide on how to add a topic in OneTalk by

Topics to better organize your messages

Having the right topics for the right channels can help you efficiently match the right type of questions to expect to the right agents.

Adding topics can only be done if your role is Owner or Admin

We recommend you to have at least one other invited and verified member other than you (the owner) in the organization. Invite members if you haven't already done so.

Step 1: Go to Organization

To get started, on the very left side menu click on Organization.

Step 2: Go to Topics

A submenu should appear with different options, go ahead and select Topics.

Step 3: Add a topic

Step 4: Type a topic name

Type in a topic name inside the text box (e.g Billing)

Step 5: Confirm topic name

Congratulations! You have just created a topic!

You will be redirected to the topic's detail, where you can edit the topic name and assign an agent.

What to do next?

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