Instagram DM Integration

A comprehensive step by step guide on how to integrate Instagram DM as a channel into OneTalk by TapTalk.io.

Integrating OneTalk with Instagram DM will allow you to receive and reply incoming messages from Instagram in your inbox.

Before you get started: You will need an Instagram Business Account or Instagram Creator Account, not a personal Instagram Account, and you will also need a Facebook Page connected to your Instagram account.

Please follow this link for more information:

Instagram Business Account or Instagram Creator Account Facebook Page Connected to Instagram Account

Integrating Instagram DM can only be done if your role is Owner or Admin.

Step 1: Create an Instagram DM channel

Start by clicking Integration on the side menu.

​A submenu should appear with different channel options, go ahead and select Instagram DM.

Once selected, go ahead and click on the button

Next, you will have to login with your Facebook account, please click the Continue with Facebook button.

Note: Make sure you login with the Facebook account which has the access to the Facebook Page

Step 2: Login to Facebook account

Start by clicking Continue with Facebook button, you will be prompt to input your email or password for the first time, or after you've done login, it will show a popup like this.

Step 3: Choose Instagram account

Next, it will prompt a pop-up to select an Instagram account, select all the accounts that you wish to integrate to OneTalk.

Step 4: Choose connected Facebook Page

Next, choose the Facebook Page that connected to that account

Note: Please note that you have to connect your Instagram Account to Facebook Page

For more information please refer to this page below : Facebook Page Connected to Instagram Account

After you choose the Instagram account and Facebook Page, you will be prompt to choose the permission, please select all the permission and click continue.

Once you've seen the popup above, means your account is now connected to OneTalk.

Step 5: Choose connected Facebook Page

After you successfully logged in into your Facebook account, you will be shown screen as below:

Choose the FB Page you wish to integrate. Also, choose the related OneTalk topic for that channel

After you choose the FB Page and Topic, click Create Channel Button on the top right of the screen.

Step 6: Enable Message Control on Instagram

One more step! After you've successfully connected your Instagram account to OneTalk, please make sure you activate Allow Access to Messages on your Instagram account.

To activate that, please follow this step: Open Instagram, go to Settings > Privacy > Messages, then turn on Allow Access to Messages

Congrats! You've successfully connected your Instagram account to OneTalk. For more information feel free to contact us via [e-mail] or simply click the link below to chat from WhatsApp.