TapTalk.io Documentation
  • Introduction
  • OneTalk Omnichannel Documentation
    • Getting Started with OneTalk
      • Team Members
      • Add Topic
      • Assign Agent to Topic
      • Paid Proactive Chat
    • Channel Integration
      • Telegram Integration
      • WhatsApp SME Integration
      • Instagram DM Integration
      • Facebook Messenger Integration
      • Live Chat Integration (iOS, Android, Web)
        • OneTalk Live Chat for Android
          • Get Started
          • Event Listener
          • Authentication
          • Case & Topic
          • Navigate Live Chat UI
          • Customize UI Appearance
        • OneTalk Live Chat for iOS
          • Get Started
          • Background Process in TapTalk.io Omnichannel iOS
          • Event Delegate
          • Authentication
          • Case & Topic
          • Navigate Live Chat UI
          • Customize UI Appearance
        • OneTalk Live Chat for Web
          • Get Started
          • Callback
          • Method
        • OneTalk Live Chat for React Native
          • Get Started - Android
          • Authentication - Android
          • Get Started - iOS
          • Authentication - iOS
        • OneTalk Live Chat for Flutter
          • Get Started - Android
          • Get Started - iOS
      • Google Business Messages Integration
      • Google Business Profile Integration
      • Tokopedia Integration
    • Integration API
      • Inbox API
      • User/Contact API
    • Live Chat Widget Callback Function
    • Social Channel Button
    • Custom Chatbot Integration
      • Get Started
      • Edit or Delete Chatbot
      • Development
    • QnA via API
    • Webhook
  • PowerTalk Chat SDK Documentation
    • Getting Started with PowerTalk
    • PowerTalk Android
      • Get Started
      • Enable Chat Features
      • Authentication
      • TapUI and TapCore
      • Background Process in TapTalk.io
      • Connection
      • Event Listener
      • Push Notification
      • General
      • User
      • Room List
        • Room List - TapUI
        • Room List - TapCore
      • Chat Room and Messages
        • Chat Room and Messages - TapUI
        • Chat Room and Messages - TapCore
      • Contact
      • Message Type
      • Customize UI Appearance
      • Customize Chat Features
      • Customize Chat Message Bubble
      • Customize Navigation Bar
      • Deep Linking
      • Error Codes
    • PowerTalk iOS
      • Get Started
      • TapUI and TapCore
      • Background Process in TapTalk.io
      • Implement Application Delegate
      • Authentication
      • Connection
      • Event Delegate
      • Push Notification
      • General
      • User
      • Room List
        • Room List - TapUI
        • Room List - TapCore
      • Chat Room and Messages
        • Chat Room and Messages - TapUI
        • Chat Room and Messages - TapCore
      • Contact
      • Message Type
      • Customize UI Appearance
      • Customize Chat Features
      • Customize Chat Message Bubble
      • Customize Navigation Bar
      • Deep Linking
      • Error Codes
    • PowerTalk React Native
      • Get Started - Android
      • Get Started - iOS
    • PowerTalk Flutter
      • Get Started - Android
      • Get Started - iOS
    • Javascript SDK
      • Get Started
      • Authentication
      • Connection
      • General
      • Event Listener
      • User
      • Room List
      • Chat Room
      • Messages
      • Contact
      • Message Type
    • Server API
      • Get Started
      • Base URL
      • Authentication
      • User
      • Contact
      • Message
      • Room
    • Webhook
      • Get Started
      • Webhook Payload
  • MeetTalk SDK Documentation
    • Getting Started with MeetTalk
    • MeetTalk Android
      • Get Started
      • Event Listener
    • MeetTalk iOS
      • Get Started
      • Implement Application Delegate
      • Event Delegate
  • SendTalk API Documentation
    • Introduction
    • Whatsapp Verification
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On this page
  • Authenticate User (Optional)
  • Authenticate with Auth Ticket (Optional)
  • Logout
  • Logout and Clear TapTalkLive Data

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  1. OneTalk Omnichannel Documentation
  2. Channel Integration
  3. Live Chat Integration (iOS, Android, Web)
  4. OneTalk Live Chat for Android

Authentication

TapTalk.io Omnichannel SDK provides some essential methods to handle user authentication.

Authenticate User (Optional)

You can authenticate the user that is currently logged in before calling openTapTalkLiveView. To do this, provide the user's full name and email by calling authenticateUser from the TapTalkLive class after initializing the SDK.

YourActivity.java
import io.taptalk.taptalklive.TapTalkLive;
import io.taptalk.taptalklive.Listener.TTLCommonListener;

...

TapTalkLive.requestAccessToken(FULL_NAME, EMAIL, new TTLCommonListener() {
    @Override
    public void onSuccess(String successMessage) {
        // Authentication successful
    }

    @Override
    public void onError(String errorCode, String errorMessage) {
        
    }
});
YourActivity.kt
import io.taptalk.taptalklive.TapTalkLive
import io.taptalk.taptalklive.Listener.TTLCommonListener

...

TapTalkLive.authenticateUser(FULL_NAME, EMAIL, object : TTLCommonListener() {
    override fun onSuccess(successMessage: String?) {
        // Authentication successful
    }

    override fun onError(errorCode: String?, errorMessage: String?) {
        
    }
})

Parameters NAME: (String) current user's full name EMAIL: (String) current user's email address

After successfully authenticated, user will no longer be required to fill name and email to create a case.

Authenticate with Auth Ticket (Optional)

You can also authenticate using an existing auth ticket with requestAccessToken method from the TapTalkLive class after initializing the SDK.

YourActivity.java
import io.taptalk.taptalklive.TapTalkLive;
import io.taptalk.taptalklive.Listener.TTLCommonListener;

...

TapTalkLive.requestAccessToken(AUTH_TICKET, new TTLCommonListener() {
    @Override
    public void onSuccess(String successMessage) {
        // Authentication successful
    }

    @Override
    public void onError(String errorCode, String errorMessage) {
        
    }
});
YourActivity.kt
import io.taptalk.taptalklive.TapTalkLive
import io.taptalk.taptalklive.Listener.TTLCommonListener

...

TapTalkLive.requestAccessToken(AUTH_TICKET, object : TTLCommonListener() {
    override fun onSuccess(successMessage: String?) {
        // Authentication successful
    }

    override fun onError(errorCode: String?, errorMessage: String?) {
        
    }
})

Parameters AUTH_TICKET: (String) existing auth ticket retrieved from the server

Logout

You can clear the currently authenticated user data using the logout method. After logout is finished, locally saved user and chat data will be cleared, and you may authenticate another user.

import io.taptalk.taptalklive.TapTalkLive;
import io.taptalk.taptalklive.Listener.TTLCommonListener;

...

TapTalkLive.logout(new TTLCommonListener() {
    @Override
    public void onSuccess(String successMessage) {
        // Successfully logged out
    }

    @Override
    public void onError(String errorCode, String errorMessage) {
        // An error occured, but local data is still cleared
    }
});
import io.taptalk.taptalklive.TapTalkLive;
import io.taptalk.taptalklive.Listener.TTLCommonListener;

...

TapTalkLive.logout(object : TTLCommonListener() {
    override fun onSuccess(successMessage: String?) {
        // Successfully logged out
    }

    override fun onError(errorCode: String?, errorMessage: String?) {
        // An error occured, but local data is still cleared
    }
})

Logout and Clear TapTalkLive Data

Call this method when you need to logout and clear all local cached data from Omnichannel SDK.

import io.taptalk.taptalklive.TapTalkLive;

...

TapTalkLive.clearAllTapLiveData();
import io.taptalk.taptalklive.TapTalkLive;

...

TapTalkLive.clearAllTapLiveData()
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Last updated 1 year ago

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