Navigate Live Chat UI

You may optionally navigate through TapTalk.io Omnichannel Live Chat's UI, such as case list and chat room, using the following methods:

Open TapTalk Omnichannel View

To open TapTalkLive's view UI for your application, you can use the openTapTalkLiveView method from the TapTalkLive class. This will open a homepage activity containing a list of available channels, the user's latest case, and QnA path.

Java

YourActivity.java

import io.taptalk.taptalklive.TapTalkLive;

...

TapTalkLive.openTapTalkLiveView(YourActivity.this);

Kotlin

YourActivity.kt

import io.taptalk.taptalklive.TapTalkLive

...

TapTalkLive.openTapTalkLiveView(this@YourActivity)

openTapTalkLiveView will return true if opening the view is successful, and will return false if it fails due to incomplete initialization. TapTalkLive initialization might not be completed if the device is not connected to internet or an incorrect APP_KEY_SECRET parameter was provided.

Open Case List View

You can open the user's case list page by calling openCaseListView. If no user is authenticated, create case form will be opened instead.

Java

YourActivity.java

import io.taptalk.taptalklive.TapTalkLive;

...

TapTalkLive.openCaseListView(YourActivity.this);

Kotlin

YourActivity.kt

import io.taptalk.taptalklive.TapTalkLive

...

TapTalkLive.openCaseListView(this@YourActivity)

Get Case List Fragment

You may optionally attach TapTalk Omnichannel's case list fragment to your own activity. To obtain the chat list fragment instance, use the getCaseListFragment method.

Java

YourActivity.java

import io.taptalk.taptalklive.TapTalkLive;

...

TTLCaseListFragment fragment = TapTalkLive.getCaseListFragment();

Kotlin

YourActivity.kt

import io.taptalk.taptalklive.TapTalkLive

...

val fragment = TapTalkLive.getCaseListFragment()

getCaseListFragment will return a TTLCaseListFragment instance.

Open Existing Case's Chat Room

To use this method, you need to first finish authentication process.

Once authenticated, you can open a chat room from one the user's case by calling openCaseChatRoom, providing the context and XC Room ID. You may obtain XC Room ID from one of the active user's case list, or by creating a new case.

Java

YourActivity.java

import io.taptalk.taptalklive.TapTalkLive;
import io.taptalk.taptalklive.Listener.TTLCommonListener;

...

TapTalkLive.openCaseChatRoom(YourActivity.this, XC_ROOM_ID, new TTLCommonListener() {
    @Override
    public void onSuccess(String successMessage) {
        // Successfully opened chat room
    }

    @Override
    public void onError(String errorCode, String errorMessage) {
        
    }
});

Kotlin

YourActivity.kt

import io.taptalk.taptalklive.TapTalkLive
import io.taptalk.taptalklive.Listener.TTLCommonListener

...

TapTalkLive.openCaseChatRoom(this@YourActivity, XC_ROOM_ID, object : TTLCommonListener() {
    override fun onSuccess(successMessage: String?) {
        // Successfully opened chat room
    }
    override fun onError(errorCode: String?, errorMessage: String?) {

    }
})

Parameters CONTEXT: (Context) Context or your current Activity XC_ROOM_ID: (String) XC Room ID of the user's case, can be obtained from getUserCaseList or createNewCase(TTLCaseModel.tapTalkXCRoomID)