# Paid Proactive Chat
## Introduction
By using our Paid Proactive Chat, you can simply reach out to your customer first without waiting for your customer to chat with you in the first place, so you can reach more customers using our feature by sending them a broadcast, a new message, or automatic message using our API.
### Types of Proactive Chat
There are three types of proactive chat that you can use, as explained below :
* [**Broadcast Message**](#broadcast-message)
* [**Start New Conversation**](#start-new-conversation)
* [**Send Message API**](#send-message-api)
#### Broadcast Message
With Broadcast Message, you can send a bulk message to 100 customers at one time so you don't need to send it manually.
#### Start New Conversation
If you want to send a specific message to a specific number of recipients, just simply use our Start New Conversation feature that accessible in our OneTalk Inbox.
#### Send Message API
Another alternative is by using our Send Message API feature. By using our API, you can simply integrate it with your system, and send the message via WhatsApp by calling our API. You can use it to send an automated message like OTP and transactional notification to your customer using our message API.
### **Pricing per Message**
You can check this table below for the detailed pricing of the outbound message of proactive chat that we implement on both WhatsApp SME and WhatsApp Business API.
**WhatsApp SME - Outbound Message**
| **Item** | **Text** | **Image** | **Video** | **Document** |
| :-------------------------------------------------------------: | :------: | :-------: | :-------: | :----------: |
| Outbound
Message
| IDR 75 | IDR 150 | IDR 300 | IDR 300 |
**WhatsApp Business API - Outbound Template Message**
| **Item** | **First 250K** | **Next 750K** | Next
2M
| Next
3M
| Next
4M
| Next
5M
| Next
10M
| Next
>25M
|
| :---------------------------: | :---------------: | :---------------: | :-----------------------------------------------------: | :-----------------------------------------------------: | :----------------------------------------------------: | :----------------------------------------------------: | :-----------------------------------------------------: | :------------------------------------------------------: |
| **Outbound Template Message** | IDR
514
| IDR
510
| IDR
504
| IDR
494
| IDR
485
| IDR
393
| IDR
456
| IDR
456
|
## How to Get Started
Please follow our steps below to get started using our paid proactive chat.
{% hint style="warning" %}
**Important Note**\
This feature can be accessed by the administrator or the member with sufficient permission.
{% endhint %}
### Step 1: **Go to Organization**
To get started, on the very left side menu click **Organization**
### Step **2**: **Go to Balance & Top Up**
Click the submenu of **Balance & Top Up** and on **the Top Up Now** tab**,** follow the instructions to top up your balance.
1. Transfer the amount you would like to top up to the TapTalk.io account.
2. After doing a top-up, confirm your top-up by sending an attachment of proof of your transaction to either email [**topup@taptalk.io**](mailto:topup@taptalk.io)**,** WhatsApp **+6283144484847,** or **click on the “Live Chat” button** on the bottom right of your screen.
3. Please allow up to **1x24 hours** for your balance to be updated. We will also send you the invoice email to the registered account.
## How to Check Top Up History
Please follow our step by step below to check your top up history.
### Step 1: **Go to Organization**
To get started, on the very left side menu click **Organization**
### Step **2**: **Go to Top Up History**
Click the submenu of **Balance & Top Up** and choose the **Top Up History** tab**,** to see the detail of your top up history.
## How to Check Balance Statement
Please follow our steps below to check your balance statement.
### Step 1: **Go to Organization**
To get started, on the very left side menu click **Organization**
### Step **2**: **Go to Balance Statement**
Click the submenu of **Balance & Top Up** and choose the **Balance Statement** tab**,** to see the list of your balance transaction report.
