Authentication

TapTalk.io Omnichannel SDK provides some essential methods to handle user authentication.

Authenticate User (Optional)

You can authenticate the user that is currently logged in before calling presentTapTalkLiveView or pushTapTalkLiveView. To do this, provide the user's full name and email by calling authenticateUser from the TapTalkLive class after initializing the SDK.

[[TapTalkLive sharedInstance] authenticateUserWithFullName:NAME email:EMAIL success:^(NSString *message) {
    // Successfully authenticated user
} failure:^(NSError *error) {
        
}];

Parameters NAME: (NSString *) current user's full name EMAIL: (NSString *) current user's email address

After successfully authenticated, user will no longer be required to fill name and email to create a case.

Authenticate with Auth Ticket (Optional)

You can also authenticate using an existing auth ticket with requestAccessTokenWithAuthTicket method from the TapTalkLive class after initializing the SDK.

[[TapTalkLive sharedInstance] requestAccessTokenWithAuthTicket:AUTH_TICKET success:^(NSString *message) {
    // Successfully authenticated user
} failure:^(NSError *error) {
        
}];

Parameters AUTH_TICKET: (NSString *) existing auth ticket retrieved from the server

Logout

You can clear the currently authenticated user data using the logout method. After logout is finished, locally saved user and chat data will be cleared, and you may authenticate another user.

[[TapTalkLive sharedInstance] logout:^(NSString *message) {
    // Successfully logged out
} failure:^(NSError *error) {
    // An error occured, but local data is still cleared
}];

Logout and Clear TapTalkLive Data

Call this method when you need to logout and clear all local cached data from Omnichannel SDK.

[[TapTalkLive sharedInstance] clearAllTapLiveData];